Patient Info

Patient Education
Frequently Asked Questions

Practice Mission Statement

Our practice is the finest achievement of my twenty-seven years of dedication. I believe we have the very best my profession has to offer in all areas of comprehensive and complete dental care. Every member of my staff has the unique quality of truly caring about each patients individual needs. This synergistic positive energy is felt the very moment you walk into our "home".



Regardless of your individual needs, we are all trained and equipped with the most advanced cutting edge equipment and materials to assure that you are receiving tomorrow’s technology today.



Honesty, integrity, and efficiency combined with applied research and education has created a team of professionals surpassed by none. I am honored and blessed to have the ability to meet all your dental needs with the help of the best team I have ever assembled.

You and your smile is our first priority. This starts with a healthy and solid foundation. Using the most advanced and safest form of conscience sedation, we are able to start and complete all your surgical and restorative needs while you are safely resting in a timeless quiet state. Our state of the art operation facility provides you with the quiet privacy in the most sterile environment.

I want to take this opportunity to thank you for taking the time to view our web site. You will find that this team will adopt your individual needs and make sure that you are treated with a standard of care that truly comes from the heart of our "family-like environment".

I will personally assure you, that you will walk away with a smile that reflects the uniqueness of quality care combined with old fashion values that are applied using tomorrow’s technology today.

We all look forward to meeting you soon.

Sincerely,

Gary R. O’Brien, D.D.S.

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Welcome to our Practice

As a courtesy to our doctor, hygienist and staff we would liketo take a moment to make you aware of the following:

• Payment is due in full for any procedures or products purchased on the date of service. If we are billing your insurance company, we must have a copy of your current insurance card at the time of service.We will submit claims to your insurance on your behalf as a courtesy to you.
• Please allow at least 24 hours notice if you have to cancel or reschedule an appointment with the doctor or hygienist. We will be charging a $50.00 no show/no cancellation fee ($30.00 for the hygienist).
• If you arrive more than 15 minutes late for an appointment with the doctor, we may either work you into the schedule that same day (which may involve a wait) or we may have to reschedule your appointment for a different day.
• If you arrive more than 10 minutes late for an appointment with the hygienist, we will have to reschedule your appointment for a different day (a no cancellation fee may apply).

Thank you for your cooperation. We look forward to a successful and rewarding relationship.

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Our Financial Policy

Dear Patient:

Thank you for choosing us as your dental health care provider. The following is our Financial Policy. Our main concern is that you receive the proper and optimal treatments needed to restore your health. Therefore, if you have any questions or concerns about our payment policies, please do not hesitate to ask our office manager. We ask that all patients read and sign our Financial Policy and Dental Materials Fact Sheet (by request) as well as complete our Patient Information and Consent Form prior to seeing the doctor.

Payment for services is due at the time services are rendered. We accept cash, checks, and for your convenience, MasterCard, Visa and Discover. We will be happy to help you process your insurance claim for your reimbursement as long as you provide us with all necessary information in doing so.

In special instances, we may accept assignment of insurance benefits. However, you must understand that:

1. Your insurance policy is a contract between you, your employer and the insurance company. We are not a party to that contract and cannot guarantee any payment by your insurance company. Our relationship is with you, not your insurance company.
2. All charges are your responsibility whether your insurance company pays or not. Not all services are a covered benefit in all contracts. Some insurance companies arbitrarily select certain services they will not cover.
3. Fees for these services, along with unpaid deductibles and co-payments are due at the time of treatment.
4. If the insurance company does not pay your balance in full within 30 days, we ask that you contact the carrier to help speed things up.
5. If the insurance company does not pay in full within 45 days, we require you to pay the balance due with cash, check, MasterCard, Visa or Discover.
6. Returned checks and balances older than 45 days may be subject to additional collections fees and interest charges of 1.5 % per month.

Please note that, unless canceled at least 24 hours in advance, you may be charged for missed appointments. Please call if you have to reschedule.

We understand that temporary financial problems may affect the timely payment of your balance. We encourage you to communicate any such problems so that we can assist you in the management of your account. Again, thank you for choosing us as your health care provider. We appreciate your trust in us and we appreciate the opportunity to serve you.

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SCHEDULE YOUR APPOINTMENT TODAY! 818-956-0639